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Why businesses are investing in brick-and-mortar store fronts

By August 16, 2022May 26th, 2023No Comments

electronic price displays for grocery

It’s no secret that online shopping has taken over the retail world. Brick-and-mortar stores are becoming a thing of the past as more and more people opt to buy what they need from the comfort of their homes. Despite this shift, businesses are still investing in physical storefronts. So, why are businesses continuing to invest in brick-and-mortar stores?

  1. Personalized Touch

In a world increasingly focused on digital interactions, there is still something to be said for the personal touch. When you buy something from an online store, it can feel cold and impersonal. But when customers walk into a store, they are greeted by a salesperson who can offer expert advice and guidance. They can help you find what you’re looking for, advise on products, and make the experience more personal. This level of customer service is not possible when shopping online. With the advent of digital technology, brick-and-mortar stores can offer an even more immersive and personalized experience. For example, businesses can use electronic shelf label technology, such as Digital Smart Labels™, to provide customers with information about specific products as they browse the shelves, helping shoppers make better-informed decisions and creating a more efficient shopping experience.

Implementing Digital Smart Labels™ is one specific way companies are digitizing their storefronts and connecting with their customers. These labels provide customers with product information via QR codes that they can scan with a smartphone. This technology gives shoppers access to product reviews, comparisons, and even suggestions for similar items that might be of interest. For businesses, Digital Smart Labels™ provide a way to hyper-target their marketing efforts and reach out to shoppers personally. By investing in a brick-and-mortar storefront and utilizing cutting-edge technologies like Digital Smart Labels™, businesses can create an immersive shopping experience that will appeal to today’s tech-savvy consumers. In many ways, the two channels complement each other and offer unique advantages to businesses that invest in both.

  1. Ability to Reach More Consumers

While online shopping has become increasingly popular in recent years, many consumers still prefer to do their shopping in person, as not everyone is comfortable making purchases online. A physical store allows people to come in and see what you have to offer before they commit to buying anything. Brick-and-mortar stores offer an important avenue for businesses to reach new customers. By investing in a brick-and-mortar storefront, businesses can reach a wider audience and tap into a new customer base. In addition, stores allow customers to browse and discover new products they may not have found online. With the right marketing and branding strategy, a physical store can be a beacon that attracts new business from passersby.

  1. Power of Impulse Purchases

Another reason businesses invest in brick-and-mortar storefronts is the power of impulse purchases. Studies have shown that shoppers are much more likely to make impulse purchases physically in a store than shopping online. That is because shoppers tend to be more impulsive when surrounded by enticing products. Impulse purchases are often driven by emotions such as excitement or happiness. These purchases are more likely to happen when customers are in a store and can see and touch the products. On the other hand, online shopping is often more deliberative, and customers are less likely to make impulsive decisions. As a result, businesses that invest in brick-and-mortar storefronts may increase impulse purchases and generate additional sales.

  1. Instant Gratification Factor

In our fast-paced world, consumers want instant gratification. They don’t want to wait for their goods to be delivered – they want them now. And the best way to provide that instant gratification is through brick-and-mortar stores. When you shop online, you have to wait for your purchase to be delivered, which can can take days or even weeks. But with a brick-and-mortar store, customers can walk out with their purchase in hand; businesses can provide their customers with the goods they want when they want them. This is especially important for businesses that sell products that people need right away, such as groceries or clothes. It can be a major selling point for businesses and help them attract and retain customers.

  1. Ability to Build Brand Loyalty

Building brand loyalty is essential for any business that wants to thrive in today’s competitive marketplace. When customers have a physical space to come to, they are more likely to develop a relationship with the business. They are also more likely to become loyal, repeat customers, leading to word-of-mouth marketing. Storefronts also allow businesses to show off their brand and what they stand for, giving customers a better sense of the business and what to expect.

In addition, customers who are loyal to a brand are often more forgiving if they have a bad experience, which can happen from time to time in any business. Building brand loyalty is more important than ever before in today’s world, where there are so many options for customers. By investing in a brick-and-mortar storefront, businesses can set themselves apart from their competitors and build lasting relationships with their customers.

  1. Community Involvement

Businesses have long been investing in brick-and-mortar storefronts to build community involvement. Businesses that maintain a physical presence in the community are more likely to participate actively in local events and causes. They can host events, sponsor local teams, and become a part of the fabric of the community, something that customers value and appreciate. This not only helps to build goodwill, but also provides opportunities for marketing and networking. It helps to create a sense of loyalty among customers and can increase foot traffic to the store. When people feel they know the business owner and staff, they are more likely to patronize the store regularly.

In addition, community involvement can help businesses to stand out from the competition and create a positive reputation. As more and more consumers seek out socially responsible businesses, investing in a brick-and-mortar storefront can be a great way to attract new customers and grow your business.


Businesses are investing in brick-and-mortar storefronts for many reasons. They may be looking to increase brand awareness, enter new markets, or take advantage of the increased foot traffic that a physical location can provide. Whatever the motive, it’s clear that brick-and-mortar stores are here to stay. With the right strategy, a brick-and-mortar store can be a powerful tool for businesses to attract and retain customers.